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The Ultimate Guide to iPhone 6 and iPhone 6 Plus Touch Disease: Everything You Need to Know



A number of iPhone 6 owners and independent repair techs have been complaining for months about something called "touch disease" killing their phones, and now Apple is responding. The problem's symptoms have been described as a flickering gray bar across the top of the screen and problems with the touchscreen responsiveness, which continue to get worse until it's addressed or the phone is unusable. Repair techs like Jessa Jones have reported seeing multiple devices per day afflicted by the same problem, with no end in sight.


WiryDawg, this is the best possible answer. I have an iphone6S with 11.4 iOS. It drives me crazy when touchscreen does not work exactly when I need my phone the most. Hardware resets works temporarily. i will try to clean this ribbon cable and let you know.




iPhone 6 and iPhone 6 Plus Touch Disease




I had iphone 6 plus couple of years now after 11.4 update this screen disease started ..I am frustrated, that poor vendor replaced my broken screen two times in a week thinking that its a defective piece but looks like its not a hardware issue but software , I tried all the tricks..but nothing works ..notching my hair !!!


I actually had the same problems. It started off by having random apps launch by themselves, and random swipes, etc. I actually caught my iphone6 in the middle of generating a text message to one of my contacts a few times. I could actually see the letters appear on the screen before my eyes.


I have a iphone 6+ and experiencing this flickering and non responsive issues. It is out of warranty and Apples does not want anything to do with it. Initially have to flex the phone to get it work and after about 2 weeks even flexing does the work. Brought it to a repair shop to put a foam underneath the connector. It worked for 2 days and stopped working few minutes ago. Think Apple needs to own up to this problem and fix all these defective iphone 6 for free. What a rip off company.


had the same issue with my iphone 6plus.1. unresponsive screen (temporary solution: locked and unlocked many times)2. automatically click or open other apps without touching the screen.3. when typing a message it automatically type letter b and y.it happens when i updated to ios9 to ios9.3.2


wow , from october 2015 to april 2016 they still didnt make this problem go i reckon, since im having the same problem with my iphone 6s plus 64gb on ios 9.3.1 , ffs apple do something about your costumers


Just got back from a second trip to the Genius bar. Had an iPhone 6 + replaced 5 months ago. Screen basically got the white band and would not respond. Apple replaced the phone. Now the second 6+ has a touch screen that would not respond. After several hard reboots the screen might respond, but immediately would become unresponsive.Apple tech said out of warranty, so either $329 for a new phone or $129 to replace the screen. Neither is what I wanted to hear, but he did show me why it was becoming unresponsive and how to fix it.If you are looking at the phone, in the upper right corner, above the screen, is where the screen connects to the board inside. He basically would just press down on the phone there, and the screen would respond. The 6 plus is large and rather flimsy. I just gave it a good flex pushing down in the upper right and lower left and the phone has been responsive since. The issue is if it gets even slightly bent or flexed, it will become unresponsive, so I have stopped putting the phone in pants pockets or tight confines, and it has worked. I did drop it and had to reflex the phone (push down in the upper right) and it went back to normal. I am not sure if this is the problem most are having, but I am pretty sure this would have fixed my first phone as well. They guy should get a medal from Apple.


hyy have updated my iphone 6 to ios 9.0.2 and the problem WAS with lags and touchscreen freezed if y do a forcee reset home+power works for 5-10 min and again the touchscreen will not working i have done a restore and a factory reset from iphone menu the problem is the same no luck :) downgrading to ios 8.4.1 is no longer available so y have update to ios 9.1 beta 5 and the apple phone is working like a new oneyes you will say is a beta version but is very ok and very smoother it works to me beter than 9.0.2 y hope be helpfull for someone with same problem


The iPhone 6 Plus had consumers and technology enthusiast both excited and skeptical. Individuals were excited because of the larger display, and skeptical because this product was essentially in beta. These individuals had every reason to be skeptical and this phone had two major flaws. One of the major flaws was that the device bent extremely easy. The other flaw was that it had the Touch IC disease. This is also known as the ghost touch, ghost screen, flickering screen, and defective screen.


Ever since I updated my iPhone 6 Plus to IOS 10 public beta 5 (never had issues before beta 5) the top of the screen randomly starts to flicker gray and progressively starts to trickle down to about halfway down. Also during that time the touchscreen is completely unusable and will sometimes randomly select items or apps all by it self. The home button and lock button still work. I can however have Siri perform tasks for me (ex: send text, play music). The only thing that seems to work is wait it out. After the flickering stops, it takes about 1-2 mins for the touchscreen to active. I've hard restarted several times and sometimes that will correct it right off the bat, but usually it will just resume to where it left off. I just updated to IOS 10 public beta 6 and the problem still persists. I've tried to screen shot the flickering but it does not capture it and the picture looks normal. I've tried addressing this also through the Apple feedback app but they are just stuck in the outbox. It's says they are compressing but they've been doing that for 3 plus days now. Any help would be appreciated. Thanks!


I have EXACTLY the same problem on my 6+.... but my friend have the same model (6+ gold ) and he is on beta 7 and he don't have any problem with that and my other iphone the 6 same ... NO PROBLEM.....


This problem is actually becoming an epidemic right now. We are not the only ones. Just google iPhone 6 touch disease. It's def a hardware issue and not related to IOS 10 at all. Apple isn't acknowledging it either and they won't cover it past warranty even though it's a flaw on their behalf. They'll probably have a class action law suite on their hands at some point. A temporary fix is to push on the touchscreen. The problem is only gonna get worse and render the phone useless at some point.


The phone is slowly becoming less responsive, flickering more and I'm unable to use it or turn if off at times. It's in an Otter Box Defender case and I handle it with kid gloves (apparently Apple is blaming people for this touch disease stating they have dropped or bent their phones). I guess it's possible the person who sold it to me knew about the problem, but this phone is pristine, I mean, there's not a scratch on it, so I find it hard to believe the phone was tossed around.


That is a fine way to pack in more functionality per square mm of board space. But what about durability? This is a major concern, and it's solution is securing the biggest bga chips to the board with an electronics superglue of sorts--underfill. The underfill is injected as a liquid under the chip and cured to rock hard consistency which cushions and supports the solder balls.In the iPhone 5 and 5c, most of the bga chipsets on the board are ensconced in a black sea of tar-like underfill. But perhaps that is unnecessary? A design change in the iPhone 5s did away with underfill on many of the chips, including the two chips that control the touch circuit on the board.This seems to have worked out well, the iPhone 5s rarely has touch problems, so it was carried forward in the iPhone 6/6+ board design. Whoops. The combination of a lack of underfill on the touch ic chips, plus their relative position on the board---seated on a span of board like a swinging bridge between two anchoring screws----and the inherent 'bendiness' of the sexy, slim iPhone 6/6+ is a perfect set up for what we are seeing now. Our mail-in logic board repair service sees hundred of iPhone boards, which allows us to notice patterns in the failures of these devices. This is our working hypothesis with what we think is going on with iPhone 6/6+ touch ic disease.Initially the iPhone 6/6+ works fine. Over time, normal daily use of the large, thin phone will eventually create a small crack or separation in one of the balls that underlie either of the touch ic chips on the board. At first, there may be no defect at all. Later you might notice that the screen is sometimes unresponsive, but it is quick to come back with a hard reset.As the crack deepens into a full separation of the chip/board bond, the periods of no touch function become more frequent. This is exacerbated by any drop--which is a great way to fully sever an existing bga joint crack.Even still, it can be possible to get the chip and board talking to each other again with the right pressure. Opening the phone and putting your finger on the chip and pressing it down works the best, but the Apple Store genius is able to do the same thing with his David Copperfield pressing and twisting of the phone from the outside. The internet is full of folks who have discovered that a ritual of bending the iPhone and putting pressure in certain spots can help the phone eek out another day of function.But even this won't last. Now, with both mating surfaces exposed to air, eventually oxidation occurs and it no longer becomes possible to restore the electrical connection between the ball and chip. The magical pressing and twisting routine stops working and the user is out of luck.So what are your options? Have the chips replaced, not just "reflowed"Dozens of great cell phone repair shops around the world have been quietly solving this problem for months by replacing the touch ics on the board. Find a shop that will replace, not just "reflow" the touch ics. Reflowing, or simply heating up the existing chips in the hopes of shoring up the failed bond doesn't solve the problem for very long. 2ff7e9595c


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